Quality repairs + highly trained and experienced employees + a stellar customer service standard that permeates everything we do = Your Total Satisfaction

How we assure your total satisfaction:

• At 911 Collision, we encourage our employees to excel, to deliver exceptional service, and we reward them when they do.
• Our customer service standard permeates everything we do.
• Your feedback really matters. We want to hear from our customers and we pay attention to what they say.
• If for any reason you are not completely satisfied with the work we have done on your car or your experience with 911 Collision, we will make it right.
• We'll turn your car around in 5-6 days, compare that to the 11.7 day national average!

Founded in 1998, with headquarters in Tucson, AZ, 911 Collision Centers provides a one-stop solution for consumers with collision repair and glass needs.

No one makes an appointment to have an accident! Still, you deserve caring, prompt, courteous attention

When you call or come in to 911 Collision:

1. We will greet you courteously and professionally, and offer you refreshments.
2. We will serve you as quickly as possible.
3. We will provide an efficient solution to your insurance claim.
4. We will not require you to fill out annoying and unnecessary paperwork.
5. We will process your insurance claim - through your insurance company or the other party's.
6. We will schedule a rental car for you if you want one.

While your car is being repaired:

1. We will ask specifically what you expect from us and work diligently to exceed your expectations.
2. We will give you a projected delivery date (PDD) once a thorough damage anaylisis has been completed, and we will meet or beat that date.
3. We will contact you and provide you with repair updates if you desire.
4. We will issue you a Nationwide Lifetime Warranty on the work we have done and repair any defects or problems.
5. We will clean your vehicle inside and out prior to picking it up.
6. We will resolve any problems quickly and efficiently with minimal inconvenience to you.