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911 Collision's Customer Satisfaction Index
Your opinion matters to us!
 Our independent customer satisfaction indexing (CSI) results are 98.6%! This satisfaction figure is based on the opinions and feedback of customers like you – as reported by an independent third party – and reflects our staff's commitment to the 911 Customer Service Credo and your total satisfaction. Our CSI scores place us in the top 5% of companies nationally in collision repair services.
Each and every completed customer survey we receive is reviewed personally by Michael Quinn & Patrick O'Neill, co-founders and owners of 911 Collision Centers. Additionally, each store manager, customer service representative, estimator and even the technicans who repaired the vehicle review the customers comments. We respond immediately to any questions or concerns on the surveys, and use the feedback to identify where we're doing well and any areas where we might improve.
Your opinion matters to us!
Customer service index form
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Industry Awards / Business Recognitions:
2005 BBB International Torch Award – Honorable Mention
2004 Tucson Copper Cactus Finalist, Business Leader of the Year
2003 Tucson Copper Cactus Finalist, in the category of company growth.
2003 AAA (Auto Club) “Top Shop” Award for service and repair excellence. 911 Collision Centers was the first auto body shop in Arizona to be awarded this distinction.
2003 NABC (National Auto Body Council) Pride Award for community service.
2003 LULAC (League of United Latin American Citizens) Community Service Award
2002 Better Business Bureau, Ethics Award (Tucson)
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Raving Fans
 I was hit by a drunk driver while stopped at a busy intersection late one Friday afternoon last September. I was in a terrible state, upset, crying, an absolute wreck. I called 911 Collision and immediately felt comforted by their concern and kindness. After reassuring me that everything would be okay, they jumped right into action. The staff stayed late that evening, had my vehicle towed to the shop, and made arrangements with my insurance company for a rental car. Throughout they were patient and understanding, and genuinely concerned about the trauma I had experienced. While my car was being repaired, they kept me updated every day and handled all the details that came up. They were just wonderful. I felt like I had a partner to help me through the entire experience.
The 911 Collision folks understand that being in an accident is a traumatic experience, and they truly cared about me as a human being. In addition to fixing my car, they treated me with utmost respect and kindness, and I just cannot say enough about them. I would recommend them to everyone. They are just wonderful, wonderful people.
Geri Beth Borga
Return to Raving Fans | Next Fan: Michael F. Hanley
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Raving Fans
My wife was recently involved in an accident and we called 911 Collision immediately. The service could not have been better, from the time they picked up her car and delivered a loaner to the final repair of her Lexus. In fact, it was incredible to see that the car looked even better than before her accident. These days it's rare to find a company that under-promises and over-delivers, but 911 Collision did just that. The company and the employees stand by their commitments to customers. Thank you.
Michael F. Hanley
Last Fan: Geri Beth Borga | Return to Raving Fans
| Next Fan: Joe Higgins
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Raving Fans
When I experience exceptional customer service I believe it is my duty to notify the people running the business that your team is doing its part to make customers happy.
At a grand opening for one of my company's new locations, an advertising balloon jumped its restraints and hit a customer's car, damaging the hood and a mirror. I contacted Matt at 911 Collision, and he immediately took ownership of the problem worked with the customer to make sure he was satisfied and happy with a quality repair.
The problem was solved without hassle, and the customer was pleased with both 911 Collision and Sports Buzz. The lesson we learned was to tie down our balloon better and to call 911 Collision if we do have an accident.
Joe Higgins
Sports Buzz Haircuts
Last Fan: Michael F. Hanley | Return to Raving Fans
| Next Fan: Tabatha Grieve
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Raving Fans
 My fiancé and I were sideswiped by an uninsured motorist as we drove home from work one Friday evening. We had never filed an insurance claim before so we had no idea how to proceed. Kathi, the Customer Service Agent at 911 Collision, walked us through it all, explained the process, and really put us at ease. 911 Collision handled the towing, body work, painting, and all the details of the car repair. Kathy kept us informed every step of the way, but she handled it all - including the insurance claim.
About a month later, we were hit again, this time in a parking lot by a food delivery truck. Based on our previous experience we immediately called 911 Collision and they took it from there - assessed the damage, ordered the parts, and scheduled a time to drop off. It was all very quick and very easy. Kathi jumped into action again and had the car towed to the repair shop, contacted the delivery company, and handled pretty much everything for us. When, at first, the delivery driver denied that he hit us, Kathi even talked to him and helped resolve it.
I also recall that the repairs to our car were completed on a Friday, but I was not able to pick up the car until the next day so Kathi stayed late and made special arrangements to deliver it. She even gave me her private cel phone number. We are now lifelong customers of 911 Collision. My fiancé and I both work in customer service businesses, and 911 Collision's service is absolutely first class. Since those two incidents, we have referred friends and family to 911 Collision, and they are all fans now, too.
Tabatha Grieve
Last Fan: Joe Higgins | Return to Raving Fans | Next Fan: Janet Sprigg
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Raving Fans
I went to 911 Collision after I rearended another car. The thing that struck me most about them was how professional and efficient they were. They looked my car over, gave me an estimate, and told me it would be done in about three weeks. They actually finished and had my car back to me within two weeks. They had ordered the parts before I even turned the car in to them. While they were doing the work, Jose called and gave me regular updates, and they even helped facilitate my insurance claim.
They did a great job, ran through everything on the car and fixed everything they found. Since that experience, I have recommended them to friends and taken my other car in to 911 for some work. They were just great.
Janet Sprigg
Last Fan: Tabatha Grieve | Return to Raving Fans | Next Fan: Paul Matthews
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Raving Fans
I have a special edition Lincoln Town Car, La Panache, the only one of its kind in Tucson. I have always taken very good care of this car; it has low mileage and is in cherry condition. One day the chrome molding on my car was damaged while going through the car wash. It wasn't serious damage and it certainly was not a life or death situation, but I was impressed that the folks at the car wash people and at 911 Collision took it seriously and gave it their full attention.
I dealt with three fine people at 911 Collision, Chris, Jessica and Jose. They were friendly and cordial, and they treated both me and my car with utmost respect. Although the damage was minor and my situation was not urgent, they took care of this small problem just as though it was a big job. I think this speaks to the character of the company, and I would highly recommend 911 Collision to everyone as a place to do business.
Paul Matthews
Last Fan: Janet Sprigg | Return to Raving Fans
| Next Fan: Pat Leach
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Raving Fans
 I never thought being in an accident could turn out to be a pleasant experience, but my experience with the people at 911 was terrificl. Rhiannon was absolutely wonderful. The first thing she said when I walked in was, “Are you okay?” She then offered me a cookie (Mmmm!) and made me feel comfortable and at home. I was contacted frequently about the progress of the repairs and, because of this excellent customer service, I got to know several of the staff members on a first name basis.
The best part of the whole experience was when I went to pick up my vehicle it looked brand new!! The people at 911 Collision work very hard, and I want to assure them that it does not go unnoticed or unappreciated. Thank you very much and keep up the excellent work.
Pat Leach
Last Fan: Paul Matthews | Return to Raving Fans
| Next Fan: Melissa Spears
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Raving Fans
 My car was rammed and vandalized last August while in a parking lot. Not realizing the extent of the damage and because it was pouring rain, I started to drive home, but after a few blocks a tire went flat. Rather than wait in the rain for a tow truck, I called a friend to pick up my nine-year old son and me and take us home. The next morning I called my insurance company and 911 Collision, and I think we were all shocked when we saw how badly the car had been trashed.
The folks from 911 Collision came to the rescue and were fantastic, absolutely fantastic. Chris worked with my insurance company, and Jose took charge of my car. They called every day with updates on the repairs and finished up two days early. When I got the car back, it looked brand new. My experience with 911 Collision was a very positive one, and I would certainly recommend them.
Melissa Spears
Last Fan: Pat Leach | Return to Raving Fans
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Customer Satisfaction 